A lovely house, which we've stayed in several times before.. However, on this occasion we felt let down by the standards we have come to expect from your company.
Despite being told upon collection of the key that there may still be a 'checker' at the property, upon arrival we found a mouldy loaf of bread in the bread bin. Although switched on, the fridge temperature gauge was set to zero. We only realised this the following day, luckily, the 100 pounds worth of shopping we purchased the day before wasn't ruined ! We fail to understand why the fridge would be turned off, especially as we were told that the 'checker' would be checking that everything was switched on and working ready for our stay.
There were issues in the bathroom this time - the toilet flusher was not working properly, and the bath panel was loose and kept falling off.
The back door lock also needs some attention.
We were a bit surprised when we received our 'reminder' email (one week before our stay) that it mentioned the need for a "Good Housekeeping Bond" of £200. There was no previous mention of this when we made our booking, although neither was it mentioned when we collected our key !
As mentioned, this is a lovely house we normally enjoy staying in, however, although these are only small issues, they did detract from the enjoyment of our holiday.