Accommodation, facilities, location, cleanliness all great. Unfortunately, the crucial mail with the code for the key box (installed on site) was not sent to us. Since the apartment is not available before 4 p.m. on the day of arrival, we did not intervene in this regard. On the pleaded 24-hour emergency number there is unfortunately only a tape recording from 1600. Not so fun waiting for the data at 30 degrees with a baby. It was only with luck that we were able to reach someone in the Ticino office.