Self-Catering The Farm House in Llangollen

Wander52139250353

July 2022

Had numerous problems from arrival to departure. Hot tub wasn’t warm enough to use first night, apparently that was highlighted in new terms & conditions which were not communicated to us. No water to shower on the first morning & toilets not flushing, no water at all second morning had to call a very friendly handy man out several times. Spent so long waiting for it to be fixed lost a huge chunk of our weekend. Complained to receptionist she was not interested had an awful attitude and dismissed me to serve ice creams. Conveyed our problems throughout the stay not a single apology. Complained again on departure was given an apology an assured I would receive a phone call from the owners but heard nothing. Never have I had so many problems with a property or such awful customer service. So disappointing we left a night early.

Mrs turner

September 2020

We arrived at the cottage and was surprised at the location.. From the pictures I would of thought it was in the middle of no where. There was a car park along one end and access to restaurant / reception via a wooden gate at another which had a lot of visitors being nosey. Needs a proper gate for privacy and even a higher fence so people who park cars cant just see u all in hot tub etc We also had a hot tub that we was unable to use as it wasnt at temperate. Had maintenance who thought the issue had been fixed. Replaced electrical panal the following morning. Did use hot tub but less than a handful of times due to water level continously dropping. We had to refill ourselves but with cold water which made us then have to wait for it it to warm up. We only managed twice on the sat 3pm ish and it then took till 8.45pm to warm back. Sunday morning i think it had lost all it chlorine with water top ups that when opening smelt like dirty fish tank. We called again and they came and put some in. Similar issues on sunday with topping up and heat issues. Was in it 10am. 3pm and then 9pm. We wanted to use the hot tub all weekend. This is why we chose this accommodation last summer. Was gutted. Luckily area is lovely for walks so was able to take kids away from the farm house/caravan park issues House is lovely. Except games room. Completely pointless. Table tiny. Wasn't used. Would be better as downstairs toilet facilities. Bedrooms lovely. Child gates would of been nice on the stairs with advertising as family accommodation. Still trying to sort out a refund as had to go through sykes as reception staff/owners at farm house werent able to sort there and then

Mrs turner, September 2020

July 2020

The farmhouse was damp in parts and plaster peeling off walls.. Flush on the toilets broken. Very overlooked by other holidaymakers the hot tub took two days to heat up. The farmhouse needs painting from top to bottom. A downstairs cloakroom is a must. Staff very friendly and the bistro food great.

Mrs Wood, July 2020

January 2020

Unfortunatley the showers were a bit of a disappointment they changed from hot to cold a number of times whilst showering and also there was very little power in them.. As the house sleeps 14 people only allowing 6 in the hot tub was a little disappointing as it split the group a little when we wanted to use it as had to take in turns. I will say these are just two minor things, overall it is a great location, very clean and was perfect for what we needed. Very spacious. Would recommend staying here and we are looking at coming back next year.

Miss Wilson, January 2020

January 2020

They staff were lovely and very helpful fro.. Arrival. We had a minor inconvenience with the hot tub and this was rectified within 15 mins out of hours thanks to John, a hosepipe and the Bistro :) The house was clean and tidy and so spacious. Missed having a Hoover as i always clean up before leaving but had sweeping brush so task completed. The house was perfect for our group and would be immense in the summer with the huge garden and BBQ hut. The Abbey down the road was beautiful and some beautiful local walks were available on the door step. Highly recommend for families and groups

Mrs Lawson, January 2020

October 2019

We really enjoyed our holiday at the farm house it was very clean and comfortable plenty of room for us all (13) adults and children loved the hot tub food in bistro very good really close to Llangollen which has lots of shops for all your needs.. Staff really helpful and friendly. Only negative could do with a downstairs toilet. I will defiantly go back

Michelle934

October 2019

Returned home today after a lovely 6 night stay. Beautiful views and a very short drive in Llangollen. The farmhouse was a perfect size for our family holiday; 9 adults, 1 teen and 3 under 8s. It consisted of two lounges, a large kitchen, dining room, 2 en-suite bedrooms, 1 bedroom with jack and gill access and another large bedroom. It was all spotless on our arrival and the heating was on ready so that house was toasty. We never felt on top of each other. We loved the bbq hut and definitely made the most of the hot tub; it was the kids favourite. There are a couple of negatives; a vacuum is needed and the majority of the doors didn’t click shut which was a problem with a very inquisitive 15 week old puppy. Ate in the bistro a couple of times and the food we had was good and I’m extremely fussy but I had no complaints. Will definitely book again as we had a fantastic time.

Mrs Easthope, October 2019

September 2019

The farm house is an absolutely lovely house.. The hot tub and indoor bbq hut are great. The house is spacious and very clean and had everything we needed. We booked the end cottage too as there were a few of us.

144lydiar

August 2019

We used this venue as a hub for a family holiday and it did not disappoint. Very spacious outside with some activities. The hot tub is also very good (but does need some lighting so bring a torch). Ample parking and lovely little bistro seconds away. Beds are also very comfy. Shame the pool table is not adult size, and darts were broken, but it did the job. Would recommend.

Miss Grocott

April 2019

The farmhouse is amazing, lots of space and beds very comfy, fully equipped with everything we needed, lovely garden and loved the hot tub and bbq hut, also had a brilliant meal literally just feet from the house.. Would def go back :)

Mr Peake

April 2019

We had a brilliant stay at the Farm House.. Plenty of room for all of us (12). Staff were very helpful, we had a small issue with the Hot Tub but they fixed it straight away and I even left something behind that they posted back to me. Would highly recommend.

Mr Hennessy

March 2019

Sykes staff were really helpful and friendly, really enjoyed the whole experience.. The staff at Abbey Farm were fantastic and helped make thus surprise 60th birthday perfect. Thank you to Becky, the two Nics and John, brilliant people.

Mrs Frith

March 2019

Lovely house with really helpful staff on hand..

Miss jackson

March 2019

The cottage was lovely, however I was given some wrong infdormation by staff and the hot tub was set far too high so please check the temperature before you get in!

Mrs Horwood

February 2019

Lovely cottage.. All staff at the campsite were really nice and helpful.

Miss Murray

February 2019

We had a lovely time here! The area and scenery are beautiful, very picturesque. The farm is lovely and great with the bistro. The house is plenty big enough (in places) the lounge was too small for our party of 14 (that’s how many it sleeps) and the dining room was very very snug once all sat round. The games room was ok but could be better, maybe in the reading room which isn’t needed. The house is beautifully decorated and all furniture is wonderful, some parts here and there just maybe need a little tidy or fix (like the cupboard door in one of en-suites). Otherwise perfect place just a bit more needs doing to make it even better!! However, we will be back :) thank you.

Ms Wilson

December 2018

Beautiful cottage in a beautiful location - hot tub such a bonus! Had a great weekend with all the family, grandchildren and dogs. We will definitely be returning!

Mr Walker

November 2018

After long days on the hills the hot tub was a god send.. Kitchen well equipped with plenty of space for us to chill. A very well appointed property. The camp staff were also very friendly and couldn’t too much for us. Many thanks

Mrs Horrocks

October 2018

Overall the holiday home was fabulous, there were a few small points we thought could be improved.. We couldn't find any information on how to put the heating on which took a bit of working out. More info in the property general about where to get coal for the BBQ etc was needed in the guide book. We also felt that in a house that size there should be a main bathroom to general use (all the others were adjoined to bedrooms). The area between the garden and the bistro should have been fenced in with a gate (the was an open metal gate) to provide some privacy for the guests - particularly when using the hot tub. The darts in the games room were all broken and the pool cues had no tips which is very poor.

Mrs Castanha

October 2018

Beautiful farmhouse in beautiful surroundings.. More than enough space for 6 adults, 5 kids and a baby. Kitchen well equipped. Hot tub was used daily. Very warm house (I was expecting it to be a old, cold house!). Thoroughly enjoyed our stay xx

Ms Beckett

September 2018

We had a fabulous stay, enjoyed every minute and would be more than happy to stay again and recommend to people! Just some feedback on the house itself. Games room wasn’t equipped well. Had a dart board but only one dart.....can’t get much of a game going with that! We didn’t realise we needed to bring our own charcoal for the smokehouse. (Probably our own fault) Maybe 1 bag as a starter pack would be helpful. Also, and it’s not something that can be rectified really, but it’d be perfect if it had a downstairs loo. Lastly, the staff were a bit eager to get into clean, so although check out is at 10, the ladies were outside by around 9.40 and we felt we had to rush. They actually started cleaning upstairs before we left!

Mrs Sloan

June 2018

Absolutely beautiful spot.. Terrific views. House was very spacious, clean and comfortable.

Mrs Jackson

June 2018

Disappointed that the farmhouse has no recycling facilities.. !

Mrs Kinnear

May 2018

Great place, helpful staff and quality fixtures and fittings.. Just missing a downstairs toilet.

Mrs Wiles

April 2018

The service from beginning to end has been second to none.. The cottage was out of this world. Perfect location and would highly recommend to anybody!

Miss Ravenscroft

March 2018

The Farm had a really relaxed atmosphere which we liked a lot.. There was so much to do in the local area, it was beautiful too. The Farm had been refurbished and was excellent for our needs. The BBQ hut was really good and the hot tub got plenty of use. The Bistro was also excellent and the Guinness was fantastic.

Mrs Yates

March 2018

A downstairs toilet would have been handy ,the children had to dry off when they needed to spend a penny when they really didnt want to be away from the hot tub for too long.. Also a bowl in the sink would have been useful.

Miss Mckenna

February 2018

Absolutely fantastic home.. It exceeded our expectations. We would definitely book again.

Mrs Mayers

January 2018

Fantastic weekend away with all the family in a lovely farmhouse staff were .... Fantastic weekend away with all the family in a lovely farmhouse staff were brilliant and the location and layout was perfect x

Mr Roberts

July 2016

The location of The Farmhouse was fantastic and plenty of great things to do with the family within easy reach of the property . The dining room had room for us all , the beds were comfy . we especially enjoyed the hot tub

The Farm House

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