We rang the owner, as advised, 48 hours prior to our arrival and was given the code for the key safe alongside the door.. This was the only contact we had with the owner, we didn't see anyone during our stay. That said, we didn't need any assistance at all during our stay so that wasn't a problem. The cottage, although isolated, is very easy to find. The cottage is extremely well appointed and the kitchen included a large fridge/freezer which gives it ten out of ten from us. We consider a freezer in a holiday cottage for two to be more sensible than a dish washer (how many utensils can two people use to need a dish washer? it's quicker to just wash up in the sink, a freezer instead is far more useful). The one and only niggle we had was the drainage outside, we had quite a lot of rain and we couldn't avoid walking through quite deep puddles. A lovely cottage, nice area, full marks.