Mrs Dance
May 2019
We were extremely disappointed, when we arrived opened the door to a smell of damp, the WiFi did not connect at all, when running a bath there was only around 3inches worth of hot water before it went cold.. I also noticed that the blinds had mould on them due to the exceptional weather we made the most of it. But by Tuesday we could not stay any longer our clothes were starting to smell damp so we came home.
Originally I called Sykes to say we were leaving due to personal reasons, which in hindsight I wish I had advised the real reason. Which I did on the Wednesday.
They raised a case and advised that they were going to contact the cottage owner and feed back. To date I have not received a response.
Personally I am extremely disappointed as this is our only holiday this year as my husband has a long term illness.
As a customer that has used Sykes previously I feel extremely let down!
Surely Sykes can arrange some form of compensation as we had to cut our holiday short due to no fault of ours.
Regards
Mr and Mrs Dance