Mr Ward, May 2019r
We booked as 2 couples in their 70's, wanting 3 bedrooms, 2 bathrooms and single beds for 1 couple.. Broadhay met criteria. Got to destination after 9 hour journey from Devon having suffered much delay from motorway accidents and heavy traffic, so very tired. Kept owners updated of ETA via text messages during journey. On arrival, owner did not say "Welcome to Peak District - hope you enjoy your holiday", but rather seemed put out that we were so late (met us even though had in earlier phone conversation said she would unlock house and leave key in door).
We were also harangued with Sykes Rental Contract and "Broadhay Rules" - first things in the house book (which contained contact details for doctors, dentists, hospitals, but no info on pubs, restaurants, shops or walks). Also, told we must empty bins and leave house in same state as found. Owner said she had made up 2 bedrooms as we had requested, ie 1 double and 1 twin, but we shouldn't use the 3rd bedroom as it had been prepared for the party following us. We said people have different needs - maybe a partner snores or is a light sleeper, etc. She would not listen and even said she would have removed the bedding entirely than let us use the 3rd bedroom if we had a need.
2nd couple arrived Monday and spent a bad first night as husband coughing and wheezing when lying down. Next night wife used 3rd bedroom, but removed all the bedding except the bottom sheet and re-used pillow and duvet from her twin bed.
We need to know for future if owners can make such demands (not use a bedroom). We paid for a 3 bedroomed property. This woman very much needs to improve the way she talks to her paying guests. Our holiday was spoilt before it began.