Mrs Harper, November 2019
Cottage was very nice and clean.. The only reason we booked though was for the hot tub, which was massively disappointing. Was told it was checked and maintained daily on arrival but on the second day in it there was a lot of brown scum and black hairs floating to the top when the bubbles were turned on, nobody in our family has black hair and we certainly aren't unclean and had showered beforehand.
On the 3rd day my wife had planned her day around relaxing in the hot tub but when she went to use it and opened the lid it hadn't been cleaned, the water was green and it smelt terribly (like cabbage) and so was totally unusable. She knocked on the door of the owners but there was nobody in so she called the mobile number supplied to us and there was no answer, so she left a voicemail message. The call wasn't returned so she sent a text to the same number letting them know of the issue but there was no reply at all from the owners so she went out for the day instead.
The next morning was check-out. I had a look at the hot tub and it was still in the same condition as the previous day. When handing the key over to the owner, she said that her husband had replied to the text saying that we could use their own hot tub. Neither my wife or I received this text message nor a phone call back regarding this. It wouldn't have been an option anyway due to the lack of privacy. She said that the hot tub should be self cleaning and asked if we had showered before using it or had creams on us that could have caused the issue. It was October so we definitely haven't used any sun creams, plus we have used hot tubs many times and have never experienced this issue before so it was definitely not down to us.
Unfortunately, this issue ruined the stay so we wouldn't return.