Mrs Purnell, September 2019
There was a lot of confusion about where to park for the property, in the details it suggested you could purchase a weekly parking ticket for the nearby car park.. I contacted the owner to ask if he knew how to get one and he suggested not to bother as there were parking spots in the surrounding streets. But unfortunately there was a county cricket match on at the local private school for 4 days so it would have been an impossible task to park anywhere near the property. So I contacted the information centre that is in the car park to see about getting a weekly ticket and they said it was up to the landlord to apply for one. So I tried to phone the owner 4 times without success, he was always out or in a meeting so I e-mailed instead and got a reply a few days before going to the cottage. They told me just to park in the streets nearby so we assumed they were not going to apply for a weekly ticket for us. So on arrival to the property we parked in the car park and enquired in the information centre to see if we could get a weekly pass ourselves and was told you can purchase one at the machine in the car park yourself !! So we purchased a ticket for the week. Why didn't the owner know this ? it is his property and he should know all this. So on entering the cottage there was supposed to be a welcome pack, all we got was a folder with a little information about the cottage and how to operate the appliances and a bit about the area plus a little green parking permit from the local council, no information as to what it was exactly for, we assumed it was to do with parking in the streets as some areas have residents only parking areas. But on enquiring in the information centre as to where it entitled you to park it was apparently for the car park !! so we had paid for one but the owner had purchased one anyway !!! why didn't he tell us, he had my mobile number a text would have done. But we had purchased our ticket before entering the property so had no idea. Very poor communication from him. We did tell the lady who services the property of our disappointment about it and she spoke to him the next day and he told her to tell us he would sort it with us directly, we have heard nothing from him and don't expect to either. Wont be booking his property again. Cottage otherwise was clean and comfortable, only other issue was no shower but we knew this and had asked for a rubber bath mat to ensure no slipping while standing in the bath as my husband is unable to sit in one, he wouldn't be able to get up again. There wasn't one supplied but the lady who came got us one, or we would have had to purchase one ourselves. Beautiful area though, lovely little town, very friendly locals. Would recommend the area and the cottage now has a car parking permit !!!