Mr Ellis
September 2018
Plus points - very comfortable, clean beds, and lovely hot water.. Needed instuctions about how to find Elfin Cottage - after a long journey, we had quite a job to locate it.
Felt the whole house was 'tired' - it could do with redecorating, and the bathrooms brought up to date. Kitchen adequate, but also looked old. Too much stuff, needed to be rationalised. The furnishings lacked something - one of the sofas smelt - dogs? In fact we thought the whole place needed a thorough, in depth, clean (this is not to criticise the people who went in to spruce up between clients - sure they did a good job, with the time available to them). Books very old; everything felt greasy, even the blue information folder. Contact telephone number in the folder rang off immediately.
The garden was charming but way past its best - dead plants and overgrown shrubs. And why not a table and chairs in the garden? The chairs provided, once we'd cleaned them, were only comfortable to lie back in - hard to drink a cup of tea unless you perched on the edge.
Finally, we think that you should provide some means of collecting recyclables, and instructions as to what to do with them. Surely just chucking everything in one bin isn't enough these days.