We arrived for a weekend break with friends. The cottage was quaint and had all necessary amenities. It was generally clean however the hot tub was a little dirty.
The owner left a very thorough file with local places to visit, some rules for the house and instructions etc. (One rule being no nose outside after 10pm)
On the Saturday evening we heard a neighbour let off some fireworks. We had planned to travel to a site the next evening to do the same however, as we heard them locally we decided at 9.15pm to let off a maximum of 3 minutes of fireworks. The neighbours became verbally abusive out of their windows. At which point we went back in to continue our evening. We had a knock on the door from a neighbour claiming that we had caused distress to her. We apologised respectfully and reassured that we would keep all noise to a minimum.
We tried to call the owner to apologise for any concern as the woman had claimed she was going to contact the owner. The owner did not answer nor did he call back.
The next morning at approx 8.30am, we recieved a voicemail from Sykes Cottages telling us that we had to vacate the premises immediately. Apparently multiple complaints had been made throughout our stay (although we only heard 're the fireworks) and still now we do not know the reason to the so called complaints. We requested a partial refund due to us not breaking any rules but having to leave early at their request. This was declined.
As we were leaving we were approached by an elderly neighbour verbally abusing us for the noise. Complaining that she gets nothing but grief from the visitors at this property and the owner and that she was seeking legal advice.
We were not warned of the restrictions of noise (barr after 10pm). Had we of known we would have stayed elsewhere as 4 couples.
We cannot believe the lack of support from Sykes Cottages. They were unhelpful and rude. They claimed to the landlord that they had told us of the noise issues, however we had not.
We will be escalating our complaint of this.
We would recommend that this property is not suitable to rent. Unless you do not mind recieving a load of abuse from neighbours. We faced abuse due to previous visitors.