I booked this cottage for a 7 night break over Easter.
From the picture on the website, to me, it looks like there is an entrance to the right of the front door. The gate I am talking about is painted green and it looks like it goes into a private yard so I booked it. I thought it was perfect as are going with our dogs. However, I since found out that it does not lead to a private yard, it does not belong to the property and the property does not have a secure outside area. I requested to cancel as they were advertising it as dog friendly, they should say that it doesn't have a secure area for the dogs. I considered it unsuitable for my requirements. I was giving them 9 months notice. They refused saying if it had a secure area, it would have said. They refused a refund as they have a total no refund policy. What period are these shysters living in. To me, this picture is mis representing the amenities of the property and they should have accepted this and change the photo. If the photo did not show this, I would have asked. Anyway, since I booked we have acquired another dog so I txt the owner of the property to see if they would be flexible enough to allow us to take 3 dogs instead of 2 that they allow on the website. They said no. Ok, again, to me, you either accept dogs or you don't. We have had 3 holidays where we have asked for flexibility with regards the number of dogs. This is the only one that said no. But it is their property so fair enough. My grief is that I text the owner, and they referred it to Sykes to ring us to tell us 'no'. They left a message with no name of caller or contact number. The message just said if I could ring them back regarding my holiday. Why couldn't the owner of the property just txt me back telling me 'no', it would have been easier, more polite and respectful. I have spoke to other people since and they also, won't touch Sykes with a barge pole for similar reasons to mine. Well I won't be booking again with Sykes and it's a shame that companies exist like this that give the UK holiday industry a bad name.