Mr Eastwood, May 2019
Cottage was lovely and the hot tub was a nice addition, there are however some small maintenance issues that need to be resolved, one of the steps leading up to the cottage was loose and the bedroom carpet was frayed but overall a nice stay.. Just a few small niggles that I think should be looked into, firstly, the heating system seemed over complicated and the cottage was often too warm, clearer instructions on how to control the temperature would be useful. Secondly, we could have really have done with extra towels, one towel each just isn’t enough. A simple bath mat would be a good addition too to keep the bathroom floor dry after a shower.
Finally we had an issue with the hot water, on our second morning we had no water for a shower and had to call the number provided, which is easier said than done with the low mobile signal at the cottage. We finally spoke to someone who was unsure what the issue was and suggested speaking to the maintenance worker who happened to be on site, it turned out the problem was low water pressure due to the maintenance worker filling up hot tubs at the other properties, this issue caused a significant delay in us getting out to enjoy our day and could have easily have been prevented by him knocking and asking us if we needed the water, especially given the fact it’s a problem they are aware of.