Mrs Vickers
September 2018
Super cottage, our 5th visit.. So this says it all. Bit disappointed that the previous week's guests were left wine and cake, whereas a basic not even any milk was left for us for a much deserving coffee on arrival.
We were careless enough to pull the door to and get locked out mid week. Rang the first number...no, we couldn't leave an email. Rang the second mobile number....no answer. Jackie, our last resort at Helpful Holidays was excellent, professional and helpful. Seems that this has been an issue before us, so a 2nd keysafe has been installed. Had we have been able to contact the Caretaker first thing (or read this in the cotttage info on our arrival, had it been there) ..we would not have had to worry (despite it being our fault) and resolved in a few minutes. **Owner Response** We are sorry that, due to a delivery problem, no welcome pack was available. We were however very glad that our caretaker was able to respond promptly when our guests accidentally locked themselves out of the cottage.