I booked this holiday in the spring.. I knew it was near bars and restaurants but not next door to a night club. The Sunday before our booking, we read the recent reviews and were horrified to find out that the club was open until 3am Friday, Saturday and Wednesday. This was not clear in the advert and if it had been, I would have booked elsewhere.
When I called your team to raise my concerns, the lady said that the advert mentioned the property being near bars and restaurants so there was nothing she could do! I was very disappointed as I felt you had misrepresented the property on offer.
We opted to start our holiday on Sunday so that we missed the noise.
The property was well equippped, clean and nicely furnished. The stairs from the front door are steep! The outside area is not as nice as the picture.
The location was great to explore Tenby. The property is on a bustling street with bars and restaurants which are open until 1am which is acceptable, in my view. However a night club is a different proposition which should have been made clear on the advert. I have contacted trading standards.
We have booked through you before, but won't do so again as I don't feel I can trust your listings. Your customer service representative was unsympathetic and this property was not cheap! This is not a family destination - it is more suitable for stag and hen weekends.