Mr Lindsey, February 2020
‘What a View’ is a wonderful apartment in a perfect location with fabulous view.. It was ‘dressed’ for Christmas, which was tastefully done without being overboard. The apartment was bright and clean and as always very well equipped. A great addition was WiFi and a TV in the bedroom. The only issue were the grubby cups & glasses and a used wet bath towel we found hung on the back of the bathroom door. Things that shouldn’t really have been missed by the cleaners and let the owner’s property down.
Getting in through the building entrance door was tricky as the key was old and the bolt was a poor fit in the lock, however we managed it. Unfortunately, the following evening upon leaving the building and locking the door as required, our key broke in the lock, effectively locking us (and anyone else who had already left) out of the building.
We immediately contacted Sykes Cottages and explained our predicament. I have nothing but praise about how we were treated. Staff were empathetic and efficient in trying to resolve the problem; contacting the owner and even looking into booking us a hotel for the night. They kept in contact, checking in on our well-being and progress. With such excellent customer service, we will continue to use Sykes.
In the end after managing to gain entry, we took the lock off the door; a locksmith arrived the next morning, refit the old lock and provided us with his spare key for the building and we continued with our holiday.