The first 2 days it was 17.5 degrees in the apartment because the heating was turned down so low and nobody told us that we had to turn it on ourselves, so it was extremely cold. When I reported it, Interhome was very helpful. Unfortunately, there wasn't enough hot water for showering the whole week. There were 6 of us and not even the first 2 showerers had hot water, only warm water. After that it was cold. The bed downstairs is a couch with a topper that is far too soft and a nightmare to sleep on.