Sykes and/or their partners should make their various different policies clear: I had to re-book this holiday twice following cancellations because I had not met a payment demand with a 24hour deadline after I had made a deposit payment at the time of making the booking.. Obviously this is not what happened in reality... the deposit payment that I made was not actually a deposit payment at all, it was charging fee from one of Sykes partners. Not at all clear!
Thus Sykes still required a deposit payment unbeknownst to me. Hence the 24 hour payment request. 24 hours for a payment deadline is too short notice full stop, but especially once a customer believes they have paid a deposit. I had no signal (in the depths of Wales) when the payment requests came through, hence having to re-book this twice. Thankfully at the second time of re-booking (I had to drive for a good hour out of the way to get some signal to make a call to your advisers), your adviser was kind enough to extend the deadline until I could have a successful call with them to make the payment.
This is poor customer journey that could be reviewed for improvements for future customers. For myself, when I was finally able to speak with your advisers they were so kind and helpful that I was left feeling more grateful to them than 'miffed' about the situation. So a massive thank you to the two ladies who tried to help me (especially the one that succeeded!).