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August 2020
We booked this ground floor apartment in Benllech for a short 4-day family break during the first week in August. With us both being key workers and working throughout the pandemic and our 2 year old daughter still attending nursery full-time, we were ready for a break with our 15 year old son also and really looking forward to spending quality time together.
Shortly before our holiday we were contacted by Sykes Cottages to inform us that our holiday had been cancelled. When I called for more information, the representative checked the system and informed us the holiday was in dispute and I was unclear what this meant. When she looked further she mentioned that she had just come off a similar call, before confirming that the owner had cancelled our holiday because it was not a 7-day break. However, the system had allowed us to make the booking for 3 nights and 4 days and our payment had been taken in full. I asked if we could book it for the 7 days instead and was informed it was not available as another booking had since been taken for the 7 days (of which we had already paid for 4 of those days prior).
We were informed we could use the money from our booking to book alternative accommodation however Sykes were not able to check on our behalf for something similar as they were too busy and short-staffed. I searched their website within minutes only to find just two alternative properties, which were four times the price we had paid and far beyond what we had budgeted!
We did receive a full refund from Sykes Cottages within the following 5 days, however with it being the first week in August during the school holidays and staycation's being in such high demand, we were unable to find an alternative holiday despite hours of searching the internet and making phone calls as everywhere was fully booked. It left our family extremely disappointed after having looked forward to it so much.