Mr Povall
November 2018
Hello, We have been staying at Ty Capel Bryn LL53 6RQ for the last three nights, we left this morning.. Unfortunately we are very disappointed with the accommodation. On arrival at the property we noticed that it’s semi detached and not detached as advertised on your website. We have noticed a number of problems with the property, the cleanliness was not what we expected, every floor, sofa and chair was absolutely covered in black dog hairs, even the mattress protectors had hairs on them, this is very disappointing as I am allergic to dogs and cats, I spent the last few days being very itchy. My parents came with us with their dog, I am usually ok with dogs as long as I don’t touch them, I had to put a spare quilt over the sofa to stop the hairs making me so Itchy. The house suffers with condensation (hence the dehumidifier in lounge and upstairs bedrooms) the lounge has mold on the walls which had caused issues for my father as he had health problems. The kitchen sink is badly stained and the cupboard under the sink has a very strong damp smell. We had problems turning the upstairs shower on and off as the controls do not work properly, the shower tray in the ground floor bathroom is damaged and is moving when you stand on it. We have left very disappointed, we booked the property due to the high quality shown on the photographs, we do not feel our expectations have been met and most certainly would not recommend the property to others.