ElspethH824
August 2022
Stayed here with a family group of 6 for a week. We paid over £3,500 to stay here.
On the plus side, the house is close to the beach - just a few minutes walk, in a great area with a great shop, good restaurants and bars nearby.
Unfortunately the standard of accommodation was incommensurate with the price paid. Peeling paint in every room. Dust everywhere - on the blinds, skirting boards, ledges, under the sofas and rug. Broken window pane in one of the doors. Crumbs inside the kitchen cupboards, black debris in the oven. The house had not been properly cleaned. The hot tub was swimming with dirt and debris, and the filter had not been cleaned for some time. See photos.
One of the sofas was broken but had been left in the property as a booby trap, and an older member of our party (who had recently had an operation) sat on it but fell through and hurt themselves. The other sofas were battered and dirty.
Bathroom door was difficult to close. Downstairs shower room had no lock.
Our bed was very uncomfortable with a cheap mattress and we ended up driving all the way back to Manchester for our mattress topper, in an effort to get some sleep here.
When we complained to Sykes Cottages, they sent cleaners round just 15 minutes before the end of their shift was due to end, and they were unable to properly clean the property in the time allowed.
What was most upsetting was that in further correspondence, Sykes Cottages suggested we had lied about hot tub filter, and accused us of fishing an old filter out of the bin! This was simply untrue - the hut tub was simply too dirty to use and the filter had not been cleaned for some time. It was caked with green algae, and we ended up cleaning it ourselves. We couldn’t use the hot tub until the very end of the holiday when the debris had finally cleared.
High price paid for sub-standard, dirty, poorly preserved accommodation. I would strongly suggest avoiding this place and booking to stay elsewhere.