Miss Evans, August 2020
July 2020
Over three phone calls, I was on the phone for over 100 minutes.. Not acceptable even during the Covid-19 period. Also, it was only due to me ringing that we found out that we had to take our own linen, sheets, pillows, duvets and towels. Also that we couldn't use the games room and the BBQ. Also, the check in and out times had changed. Luckily, after contacting the owner, we were allowed to use the games room and BBQ as long as we cleaned them properly. We were told we would be called back by Sykes but we weren't. The lady who we eventually spoke to was better but the wait to get through was unacceptable.
However, all of this was forgotten as the cottage was fabulous and the owner was great too.