Upon arrival, the key safe wasn't locked; I couldn't figure out how to lock it. The stairs to the front door were littered with grain from a torn bag on the stairs. I had to sweep it away before I could walk in. A sloppy start. The house smelled musty; I opened the doors and windows; that helped. The carpet hadn't been vacuumed properly. Much of the cutlery and crockery wasn't clean enough in the drawers. The dishwasher didn't seem to clean properly; I had to do a lot of it by hand. The beds were great, the balcony was fantastic, even in the rain.