Mrs Johns
July 2018
No problem with our booking through Sykes - my only constructive criticisms would be that the website could be a little bit clearer with the description.. The photo and description of ample parking gives the impression that parking is directly outside the lodge, which would have been ideal for us as my grandfather has to have a wheelchair as he has limited mobility and also has a portable oxygen unit, however the parking was actually a little way from our lodge down a gravel path which was quite awkward as the wheels sank into the gravel but we managed, it just wasn't as easy as I thought it was going to be.
The other thing we found a little confusing was that the website stated our power was included in our price, however in the information pack inside the lodge, there was a long explanation about electricity and how to complete a form with the meter readings at the start and end of your stay and who to make a cheque payable to. I actually found the form in a cupboard and checked my booking details several times to make sure I hadn't misunderstood anything. Although I had satisfied myself that we had 'pre-paid' for our power I was very conscious of this for the duration of our stay which made me slightly unsettled throughout our stay.
As a say nothing but some clearer instructions would resolve for anyone else staying here and now I know the location of each lodge I would just book one with parking directly outside.