Initial contact with Interhome was very smooth, and we were promptly informed of the terms and conditions, such as payment, etc. The first personal contact when handing over the keys to the apartment was straightforward, and we received all the information, albeit in English, but detailed and also in written form, with a description in German. The apartment matched the pictures. Only the room climate in the master bedroom and the stairs leading up to it weren't so pleasant. Otherwise, almost everything was clean and in good condition.