Renate from Germany
July 2021
Dear Sir or Madam, We were astonished and annoyed to hear when we checked in that the swimming pool is closed. This was our most important criterion and we addressed it before booking. When checking in, the clerk said that the closing of the bathroom was noted in the confirmation letter. Unfortunately we cannot determine this. After consultation with our lawyer, we ask you to provide us with evidence of this information. With expectant regards, R. Eisele