Volker from Germany
January 2023
Rooms and heating were good to very good. Balcony needs to be renovated. Organization on the day of arrival (New Year's Eve) poor. Reception only opens at 4:00 p.m. and at this time the rooms have not yet been cleaned. Difficult to find a room as there are no clues as to where the Sowell Residence rooms are. 2 employees in the Sowell reception on the day of arrival with so many arriving guests totally overwhelmed. Why only Saturday as arrival and departure day? Would also relieve road traffic.