maggielee1959
March 2024
After a very sad time after a family bereavement a Christmas get together was what we all needed, although we weren’t ready to celebrate but even explaining to Sykes about what had happened they wouldn’t let us cancel and get the money back so we decided to go ahead.
The house looked lovely on the website but as we all know appearances can be deceiving and they certainly were, on arrival there were lots of dead leaves on the drive which was quite slippery and they were all around the front entrance obviously never been swept up for a few months. The house was supposed to be decorated for Christmas but all there was a small tree and two Christmas stockings hung on the fireplace and a small wreath on the front door that was the total sum of Christmas cheer.
The lounge area is quite small for the amount of people the
house is supposed to cater for and the furniture very shabby one of chairs had a large tear in the arm and was covered with a throw perhaps they thought we wouldn’t notice.
The curtains in the large room we were staying in were all ripped, there was damp around the window and plug socket in the large bedroom downstairs. The door handle was hanging off on the door down to the tv room and nearly caused my nephew to fall back down the stairs, the downstairs toilet was dirty no hand soap provided. The room in the basement had a broken window and allowed the rain to come in leaving the room damp and clothes wet. The house in general was quite unclean, the internet was not working properly, a towel rail was hanging off the wall and at the top of the stairs there is a small step which is quite invisible due to the colour of the carpet and caused my brother to have a fall it should be marked in some way so people are aware.
Considering the cost for the week it was a very bad experience and we all left early. Sykes were contacted in early January and they of course were not interested and passed it on to the owners with photographic evidence but surprisingly we haven’t heard anything back from them and considering it has been three months that should now be enough time to at least reply and acknowledge the fact that we were sold something that was not up to standard but they have had their money so most probably don’t care and to be honest giving one star is one too many
Definitely would not recommend booking this house or even using Sykes again as they wouldn’t or couldn’t help.