Lesley546
July 2013
We stayed at The Old Barn from 14th to 21st June 2013, I completed the feedack form and emailed Sykes Cottages with our complaints, although they acknowledged reciept, the advertising remains the same, I would hate others to be as disappointed as we were, so here goes. The Old Barn was advertised as being 'luxury' and 'stylish' and '4 Star' I would describe this as BASIC - VERY!
Here are just SOME of the issues we had with The Old Barn:-
First impressions, drive and garden overgrown and neglected.
Doors and entrances filthy, walls, paintwork etc in need painting and a good clean.
Had to vacuum through, kitchen table 'sticky' all surfaces had to be washed
down, all crockery and glasses needed washing, the roasting pans had to be
scrubbed.
Basic, cheap mattresses and old bedding, all well worn and washed out, old,
worn and bleach stained towels and only ONE each for a full weeks stay.
Bathroom and shower room both just filthy and grotty! Note no photo's on web site of bathroom and shower room.
Kitchen bin discusting and stank.
Tablemats made us feel sick, couldn't face washing or using them.
Highchair discusting! had to wash and bleach it before use, the second one
was as bad, we did not use that one.
No matching dinner plates, in fact all crockery mismatched.
BBQ was a rusty chiminea which had been used as an ashtray, unusable.
No 'welcome pack' !
We did complain to the owner on arrival as for a weeks stay we had been left
4 dishwasher tablets and 2 loo rolls - for 11 of us and about the BBQ area,
the owner did bring another garden table and benches and more loo rolls and dishwasher tabs, she said she didn't leave more as 'people steal things'! As I had had to provide a returnable £100 for good housekeeping I had felt
reassured that the property would have been of a very high standard, how
wrong was I!
Despite there being no cleaning materials we purchased some and we left the property much cleaner than when we arrived. We have taken many photo's as proof- both the bad and how we left it!