Robert T
September 2022
Hill Brow Cottage, Hatton, Shropshire.
The garden and location very nice, there it stops. We are bemused at the positive reviews this property gets, being fussy about cleanliness, dirt and smells we think would be normal for most people.
We took our dog and were assured the garden secure, it was not. We had to arrive later than planned it was dark and there was no outside lighting. The smells came as soon as we opened to door.
On looking around the kitchen and the pantry the dirt, spiders, cobwebs - all above the crockery we were expected to use. Thank goodness we took our picnic hamper, we used the crockery and cutlery from that.
Every surface was sticky and dirty.
The lounge had such an awful smell we looked for a window to open but there was not one, we had to use the air freshener which we thankfully found in a hold all the time, as the smell was overwhelming.
The personal pictures and collections were not quirky to us, they were off putting, we do not expect so many personal artefacts for a place we are renting.
The sofa's are the most uncomfortable we have sat on and the bed linen appeared stained and did not look inviting to sleep on, so didn't.
We phone SYKES the company who we rented the cottage from the following morning to tell them that we were leaving and would not be staying any longer. We were told by Sykes that we didn't give the owners the opportunity to put things right, well it would have taken days to sort even the dirt and smell out, regardless of the problems with having no windows to open etc. we couldn't see the point. If the owners felt that property was clean enough to let as it was it seemed unlikely they could make things better enough for us to stay, We couldn't wait to get home and normally we are sad to leave places we have planned for a holiday.
We could not get any response from the owners or Sykes that took account of how we felt we had been dealt with and have promised ourselves we won't deal with them again. All we wanted was some kind of reasonable response.
We don't normally give reviews (unless something is exceptional) but we really felt that people should know the experience we had as we had been told there were no bad reviews for this property, we did find some, so not so and here's another.