Mr Taylor
October 2018
We had "syked ourselves up" to enjoy the luxury (on our Golden Wedding celebrations) of Underfloor Heating.. However, the installed system decided otherwise.
From our arrival @ 1520 on Fri 26/10/18 we had NO UNDERFLOOR heating, upstairs or down, until arriving back @ Hams House @ 1545 Mon 29/10/18.
( The expert plumber, Mr Thompson [needed for such a complicated system ] was not available until Mon 29th.
And my, what a difference it was from Monday eve ! Just liked we'd paid for and expected from a reputable company !
Yes, Clare Venner provided us with an oil filled radiator heater. But this of course, still meant bare, cold, timber flooring, purposefully installed to enhance the underfloor heating experience - when it was working.
As this experience was listed in the features, it was obviously a consideration in the pricing and something which attracted us to this property.
If the property had been listed with oil-filled radiator . . . well, it wouldn't have got a look in.
Therefore, we only received 4/7 of the stated highly important feature for an October/November holiday break.
It's about now that you should be offering about £50 refund as a tangible way of showing your concern.
I'd have emailed sooner but this alternative google a/c of mine, is not visited very often.
Yours
Ron Taylor