Nomad38226081141
December 2018
The cottage itself was lovely and in a quaint village location only minutes away from Hexham. The accommodations were nice with a lot of character, however we had many problems with the cottage and we were very put off by the owner. Firstly, the view from the bedroom unfortunately looks out at a large and ugly factory and smoke stack. There were also electrical issues with the let, including an outlet in the bedroom not working, the fridge was not on or plugged in when we arrived, and I was electrically shocked each time I touched an electronic device on or around the television set. There was little to sometimes no hot water for the shower on most of the days we spent in the cottage, and I had to remove several large spiders from the bathroom. In the kitchen, it was well stocked with plenty of cookware and dishes, however there was also cracked/broken glassware. All of these would have been acceptable shortcomings for holiday let location in a rural village, had it not been for the owner. She attempted to blame us for all of these problems and more that were pre-existing, and attempted to force us to pay for them. She claimed we left the place in disarray (which was not the case whatsoever) and wanted us to pay for "extra cleaning" such as having to wash the bed sheets and such things that I would hope were standard cleaning practices. We were also pestered to get out of cottage only minutes after the check out time had passed - while I was in the middle of getting our bags out the door. We even had a call from Skyes Cottages customer service department after we left because the owner had called them and claimed we checked out much later than when we actually did - looking for more money from us. We had left the place as clean as tidy as possible as we were quite rudely rushed out - all dishes clean, kitchen surfaces wiped down, sofa, blankets, bed all put together and made to look neat, etc., and yet the owner still made it a point to message us to say we left the place in shambles - again wanting me to pay more. We also overheard the owners arguing loudly through the shared wall in the evening and it made our stay quite uncomfortable. As much as we enjoyed the area and our stay in the north, I would not recommend this holiday cottage whatsoever.