Mrs Clark
November 2018
On arrival, Saturday 10th November, we tried to adjusted the heating as it was very hot, however in doing so the hot water went off, we spent some time trying to work it out & then phoned the caretaker across the road.. a little while later he arrived telling us that we had disturbed him watching the rugby & that a part had been ordered & would arrive on the Tuesday. Tuesday evening on our return the situation had not changed, we rang him again, he had not at that time chased the plumber. It was fixed on Wednesday 14th to some degree & we were never contacted to check it was OK.
The 2nd major problem was there was no Wi-Fi, the hub was flashing on & off, again I tried to resolve the problem on not being able to find the problem I again called the caretaker who told me someone would look at it the next day, I was then contacted by the owner the next day & asked to describe what was happening & then told that evening by the caretaker that this had previously been reported to BT who had sent a new hub but had sent it to the owners address in Lincolnshire & they would send it up. This problem was never fixed & we were never contacted again about it.
The downstairs lounge TV was not very good & the upstairs shower pole did not work.
If we had been informed of the 2 problems it would of saved us time.
We were offered to use the caretakers bathroom which however kind the gesture was, we were not on a camping holiday & had elderly parents with us.
We were also offered the use of the caretakers wi-fi, again a kind offer but I needed it to research for an exam but wanted to be with my family as well & did not want to spend each evening in the home of a stranger.
We paid wi-fi but didn't get it & had a lot of inconveniences, we would not recommend this lodge.