Ms Hart
August 2018
The only reason I haven’t rated Sykes higher is because we were charged two booking fees for one two week holiday.. Prior to confirming our booking, I phoned you and questioned this, but you were immovable, and I now know this is in the ‘small print’ However, we only received cleaning services for one week, and having checked with the cottage owners, we know that they were not aware that you charged two booking fees for one holiday. As we paid nearly two thousand pounds for the holiday, we feel strongly that , at least as a gesture of goodwill, you should have waived the second booking fee. We have used Sykes on numerous occasions as we take a cottage holiday at least once a year, but are now considering using other companies