sophiebQ1110UD
October 2020
Stayed at Rose cottage for 4 weeks from September the 6th until October the 9th with my husband and 3 children.
On arrival we found that the cottage was filty and had to return home. We found this unacceptable for a holiday cottage charging £900 per week let alone given the current covid outbreak! The owner was notified and arranged for the cleaners to return. The kettle was thick with limescale which the owner organised a replacement and I must of threw out 20 cans of out of date food and I'm talking early 2019!
On checking back in we found the standard slightly better but not much. There were no handsoaps at any of the sinks, no complimentary welcome touches and 2 loo rolls in total! The cottage is in desperate need of some TLC. The walls are dingy and highly marked, the rug behind the sofa is grimy and needs a good wet vac, there are only a few windows on the front of the property and its painted in magnolia so its incredibly dark and gloomy. Could do with fresh bright white throughout. The shower is tiny and broken, the king bed has only a double sized duvet on, the pillows are old and missing shape and have no protectors on and are heavy stained. There is thick dust behind every cabinet and under all the beds and cobwebs hanging from the ceiling in the twin room. There's a horrible yellow gunk dripped all the way down the first bedroom window and the bathrooms need a proper good scrub!
The kitchen lacks the basics like baking trays and plastic jugs and the oven only has 1 shelf. The benches out the front are old and broken, we arrived and the wheelie bin was overflowing with a week to go before collection.
The 2 'cleaners' came every Monday and after 1.5 hours they were finished and leaving????? My children always had black socks unless they wore shoes or slippers. There are personal pictures throughout of the owners children which we found quite uncomfortable. Guests are also able to access and read all the owners mail.
There is an airing cupboard filled with junk qnd we even found someone else's bra and tights.... ewww!
There's a downstairs cupboard in the lounge which houses the hoover.... open this at your own peril as you will find empty boxes, wellies, insulation, filthy buckets and spades and generally tons of crap so because of this there is no downstairs storage apart from kitchen units so shoes and coats are always on display and the buggy had to be left outside.
This place has huge potential but not how it is currently. Its very unloved and certainly not at standard to let out. The management company you employ to run it should be ashamed!