Mary P
September 2024
We have stayed in many holiday accommodations, but this was disappointing! We paid almost £1700 for 3 nights, and upon arrival we found there were no toilet rolls, hand wash or hand towels in any of the 9 toilets! We knew it was self catering and we had brought extra toilet rolls but these were being delivered later that day, so I had to rush to Aldi to kit out the toilets with what I would say is a basic requirement. The welcome book still says you have a welcome pack, however, you still don't! This needs updating! I rang several numbers until I got hold of the cleaning manager who told me they couldn't provide hand wash because of COVID! I've never heard anything so ridiculous, individual soaps are cheap, as are toilet rolls, we kitted everything out for less than £20, which he promised to reimburse me the next day, I'm still waiting 3 days later, so that was a lie. He just moaned that I should see the mess people leave it in, well that's not a me problem, it's thiers!
It's such a shame, because the house, needs cosmetic work, garden over grown, outside drains were blocked so washing up water running down the drive, but all in all it is lovely and the location is perfect, however for this cost we didn't expect the short cuts, and toilet rolls holders are still hanging off the walls!
Unfortunately we wouldn't recommend or return to this property.