Mr Nicholson, June 2018
May 2018
On arrival dragonfly lodge certainly has the wow factor and you are blown away by the setting,the wildlife and the peace and quiet.. .We were so taken with the surroundings of the lodge and the initial first appearance that it wasnt until we had settled in and started to use the appliances etc that we discovered just how disgustingly dirty the place was.
The oven had not been cleaned in a very long time,(because of this we ate out every night instead of enjoying meals on the decking as we hoped!!) the microwave the same and the utensils, plates, cups, bowls etc had to be washed before use.The main bin was filthy and when we emptied it we had to put the black bag in the bin outside but we couldnt as they were overflowing and there was no room! we also found the recycling bins at top of lane to be full aswell.
There were cobwebs everywhere and under the settee was thick with dust and dog hairs,I know the house takes dogs,and this is why we chose it so we could take our dog, but the hair was a different colour to ours!! after stripping beds on leaving I even found dog hair stuck to the mattress protector which is not a nice thing to find..(our dog was not in the bedroom)
There were also issues in the bathroom which on first appearance looked fine but dont use the toilet brush!
The previous people had actually run a finger along one of the paintings in the lounge area and left the dirt for others to see?
And be warned there is no wardrobe in main bedroom just 4 coat hangers behind the door,as it was just the two of us we used the wardrobe in other bedroom but this must be a nuisance if there are more people staying?
I would like to say we did enjoy our holiday, Norfolk is a lovely place and there are some great places to go but this house was a disgrace, I have taken photos which I cannot put on here which is a shame..
Overall the house is in a fabulous setting but in our opinion this distracts you from the cleanliness, I hope that after our complaint the house has been sorted out and had a very deep clean, which it so needs, and that you have a good time there...good luck!