543clarep
September 2021
Where do I start? Sykes contacted us to inform us that the owner had contacted them to inform us that the previous guests had broken bed legs, tv stand and the tv remote but confirmed the tv stand would be fixed prior to our arrival, it wasnt, not only this but the remote didnt work either resulting in the owner telling us we had to download an app to our phones to control the tv which wasnt possible due to the non existant wifi.
The property was filthy on arrival, previous guests dirty sponges and tea towels had been left. The fridge was vile and smelt like dog food had been stored in there, we had to go out and buy cleaning products to clean the property. Dust and cobwebs everywhere, hair in shower trap, windows filthy, chairs and boxes broken with nails and sharp wood sticking out. No amount of bleach could get rid of the smell of the fridge.
We couldnt use the hot tub for first two days as it was not up to temperature and the engineer came out and confirmed it had a fault and went into sleep mode so would need another 8 hours to reach temperature.
The doors do not open or close properly as they are in such disrepair, the maintenace chap did come out straight away and said that he had countless complaints about it and they are nackered.
The oven was filthy and bath mat had someones dirty foot print on it.
The property is in very poor state, boards outside split with nails causing health and safety hazard, rotting wood supports, the doors and windows do not open or close properly.
Saturday morning at 3am the smoke alarm went off for no reason, it is in an unreachable position so had to hit it with a tea towel and it fell, then couldnt be fixed. I apologised to the owner who was fine but said he wouldnt replace it until friday when we left. Not very happy sleeping in a log wooden cabin with no smoke detector??!!
My son ended up in hospital for 2 days after injurying his neck on the aqua park thankfully he is ok but a very sad end to a holiday and property from hell.
I contacted Sykes to air our dissapointment who then advised that owner blamed us for the broken items which he admitted where caused by the previous guests and that we had left the hot tub filty, considering we used it for 10 mins twice and that was the cleanest thing in the place is extreamley disresepctful.
I contacted the owner myself who then denied all knowledge that it was us who broke things and offered a mere £50 compensation for the diabolicle state of the lodge, if anyone thinks that this place is clean then maybe i am from another planet!! To make matters worse he then said that we had never informed him that the place was unclean, i have text messages to that effect. This owner doesnt care about the property, nor its guests, just happy to charge an extortinate amount of money for a accident waiting to happen,
Our advice, chose a cardboard box, you would have a much better stay!!