Zana63
August 2023
Very peaceful stay with a lovely comfortable bed and the hot tub was very welcome after long walks in the countryside (but could do with a deeper clean between stays as there was a bit of a "tide mark" all around).
The quality of fixtures, fittings and appliances etc are very good. However, the property is let down by the current standard of cleaning. Upon first entering the property, we were greeted by an overpowering smell of damp dog, which did not disappear even after opening all the windows and doors. Unfortunately, the smell is impregnated into the two sofas in the living room and no amount of airing improved this over the course of the week. We were aware that the property allowed dogs (we have dogs ourselves) and have stayed in other homes where dogs are allowed, but have not before experienced such an overpowering smell to ruin the stay. The other issue regarding pets was outside and, when it warmed up and we sat in the small garden, there was a strong smell of dog wee coming from the worn astro turf, which made it quite unpleasant sitting outside. The cottage was also quite damp with black mould in places, which probably didn't help with the overall smell. Just before leaving, when packing up and making sure nothing was left behind, we removed the sofa cushions and realised that they had not been cleaned for a long while, as there was a thick mat of dog hairs etc under the cushions. Under the bed had also not been cleaned for a while, as there was dust, dirt, crumbs and tissues, which again we realised when checking under the bed for any socks etc that may have slipped underneath. Had we seen these two issues at the beginning of the week, we would have contacted the owner and asked for it to be cleaned properly. We want to give a balanced review as the cottage was obviously well appointed and it now just feels a little unloved. The outside, both front and back, is very tired and needs cleaning/ updating. The arbour, once bright and inviting (as per photos), is now dark and gloomy with algae etc. We had a small issue with needing new frying pans (the ones at the property were very scratched and burnt) and the owner was quite happy for us to purchase new ones and reimburse us, which he did swiftly! I'm not sure how long it is since the owner has visited the property and checked the cleaning and condition (and condition of cookware etc), but this is something that maybe needs doing more regularly to keep on top of issues before they arise. Overall, the cottage could be a fantastic place for a relaxing break but, sadly, we would not return as our holiday was marred greatly by the awful smell in the living room, making it hard to relax of an evening. It is a huge shame as there was obviously lots of love and effort put into the property to start with, but it now feels forgotten and a bit sad. If the sofas were deep cleaned and then waterproof backed covers used, that could be washed and replaced, this would combat the smell of dirty/ wet dog and it would be a much more pleasant place to stay. Likewise, if the back was paved, rather than having astro turf, it would be easy to bleach down to eradicate the smell of dog wee etc outside. Just a few small changes and it would be such a beautiful, pleasant smelling place to stay! We holiday just once a year and it was very disappointing this year compared to other years due to the issues above and I hope the owner can take on board our comments as constructive criticism, so that these issues do not crop up for holidayers in the future and the cottage can feel loved again!