Mrs Baigent
September 2018
On arriving at the apartment we could not get into the property as Mr Power had not sent us the key code .. Having contacted Mr Power he said he had sent it . Getting in touch with Sykes, as we lost contact with Mr Power, it was made apparent that he or Sykes had the wrong phone number. I have no complaint with Sykes as they did their best and did get in touch with him. Having gained access to apartment on first impressions it looked very nice ,pictures décor. but , to our dismay opening the fridge it had not been cleaned from last occupants, there was frozen rolls left in freezer, bread left in the bread bin ,a frying pan left in the oven half full of oil, the oven smelled. Cooker top was greasy .Cutlrey was greasy handles. That was first on looking in the apartment .Mr Power was informed ,he assured us he would send someone the next day to get the whole place cleaned ,he did apolagise and said he had no problems with the company that cleaned before and thought that it must have been because it was the last apartment to be cleaned and they rushed it, and he wouldn't be using them again ,and that he would be getting his sister in law to go in and clean it .Im sure it would of being a case of getting the "Cleaning Company " back in there and doing the job they were paid to do in the first place ??.Not his sister in law .He also said when he got back from his weekend away he would call on us to ee if everything was ok .He Did not. Next day we were out the frying pan had been cleaned extra towels had been left ,a spray of something to make it seem something had been done I can assure you it was not. and the toilet roll holder was also broken and was not fixed ether. Looking back I feel we should have asked for a transfer,but we thought we would just get on with the holiday and enjoy our time up there.I have just lost my husband to kidney cancer and this was a break for me with my friends ,so we didn't want to spend our time on phone calls sorting stuff out, I cleaned the fridge out only used the top of the cooker a couple of times.there are a few other niggley cosmetic things need doing in the place but ive gone on enough.Needless to say we enjoyed our time going out and made best of our holiday,Thankyou .