luckystarWiltshire
January 2020
Never again, nothing like the pictures shown and nobody wants to take responsibility for the descriptions which in our opinion from photos is nowhere near a 4 tick property. Also no surprise, as of yet our feedback is not on the cottage site but then looking at other independent sites we are not the only ones who have experienced this.
We had no ping pong balls, 1 pool cue, were told fibre optic internet but most of the time no signal and it currently isn’t even in the area.
The mould and damp needs dealing with, 4 teaspoons and 1 frying pan etc. We left a day early as were sick of no internet and it was important, towards the end of the week was when I noticed the damp and mould before we left. Far from the crisp white conservatory it is described as having.
We holiday every year 4-5 times and have never stayed in a place like this and would never use the cottage company again either.
While it is the case we didn’t raise the issues whilst there, we wanted to let them know about the issues after returning. Not that anything could of been done about damp during our stay, or internet as looking now the download speed is so slow in the area, also why should we of had to put up with cleaners coming in during our stay.
The morning we left we realised there was stains on the sheet on bedside not slept on even? Shower upstairs grubby, very small and temperature never regulated properly
So beware unless you read independent review sites that let people post their opinions about properties when they have evidence, don’t be fooled like we did by companies photos and descriptions without looking further.
No phone signal on all 3 networks, a crackly landline in property, don’t go if you need internet. Pointless having the Netflix as couldn’t watch films due to no signal.
Hot tub is an old outdated one, lounge very cold and needs money spending on it and someone knowing what professionally clean is to give it a deep clean.
Having dealt with so many holiday companies before, also booking many holidays privately, very rarely have we had such issues and for the price paid expect much higher standards of accommodation.
We did take advice and Trading Standards have been made aware of the issues, also the whole album of photos taken of so many poor areas have been noted.
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