Escape05748452996
September 2019
Gulls Rest holiday house in Beer East Devon, beautiful property in an outstanding area, unfortunately the cleanliness of the house was not good. Toilets showers , plugs , fridge were disgusting. There was also blood on a blanket at the bottom of one of the beds.
I had to clean the property as we were travelling with a baby and needed to use the facilities immediately, really not a good start my holiday.
On return from the holiday I complained to Sykes via email with attached photos as evidence and by phone call but had to chase up the complaint several times both by phone and email as I Did not receive a response. on my last phone call to Sykes on the 30th September I was told the owner sent her apologies and later that day I received a phone call offering me £75 compensation which I refused.
This has been a very disappointing experience both because of the breach of contract about the cleanliness of the property and how my complaint has been dealt with through Sykes holiday letting agency