Mr Scarr
August 2018
The house and grounds are really special but are spoiled by poor maintenance and hit and miss cleaning.. I think the premises should be inspected prior to arrival of new occupants to avoid disappointment, clearly the Roundhouse was not. Some examples - 12 lamps with spent bulbs, TV controls no batteries, no tea towels or dish cloths, no oven glove, no instructions for cooker, washing machine etc., to hand, dirty saucepan, serving dishes had water in them, oven filthy, we purchased new oven tins for our own use. Some windows appear to have not been cleaned for many months, ornamental planters full of dead weeds, small trees and bushes obstructing some paths. In various places we found two pairs of men's under pants, a dummy and child's socks. All this may sound petty to some people I am sure but having spent £3.000.0 for a week I think we deserved better. ***Owner Response*** Thank you very much for taking the time to comment. We’re pleased to hear how much you liked the house and facilities but sorry to learn your stay was spoilt by the issues you highlighted. We’ve spoken with the owners who have agreed to their regret that things weren’t perfect and they had hoped the positive actions they took during your stay had helped to resolve the majority of these for you. The owners have reassured us that following a busy summer season they will be working hard to ensure the property is presented as expected and that future guests won’t experience problems. We do hope that overall you enjoyed your holiday and we hope we’ll get another chance to welcome you back soon.