publunchr
March 2020
We had to abandon this cottage after just 2 nights (we had booked to stay for the whole week) because the sopping wet carpet, damp in the dining room and smell of urine on the floor was completely unacceptable. The freezer was so overdue a clean, the frost had built up to the point where there was no space left to put any food in the tiny freezer compartment of the fridge. When we opened the kitchen cabinets, the bowls in the cupboard had been put away with dirty cheese and pasta sauce on them, sticking them all together - we had to put everything through the dishwasher before we could cook on our first night. There were logs advertised as being useful for lighting the log burning fire with, but in reality the logs were mouldy and soaking wet. Actual mould and fungus was growing out of the logs which we were told on the phone by the owner had been "kiln dried". They were unusable, we spent hours trying to coax the fire to life as the cottage is very old and very cold in the evenings. A builder was sent out by the owner to try and sort out the leaking sewage pipe which was making the dining room floor wet and smelly - we went out for the day to give him space to work and when we came back, he had removed the carpet, stacked up the table and chairs (some of which were broken) so the room was unusable. That was the point when we realised our 'relaxing break' was not going to happen in this property. We had actually booked through Sykes, who were not interested in the issues at Littlegate and didn't send anyone from their team to inspect the situation, they simply moved us to a different cottage in a different village. After our week was over, their customary email inviting a review did not arrive - this makes us realise that their online review system is an absolute sham. If they know guests have not been happy with a property, there is no opportunity for those guests to give online feedback to tell the truth and honestly let other potential customers know what to expect. We were not offered any financial compensation - just a bottle of wine and small box of chocolates for a disrupted and disappointing week away. We will never use Skyes again. Be warned !!!