glitterverse
October 2021
I will start by trying to point out the positives.
A large spacious house with spacious sloping garden, several well worn steep steps to house and garden. House is on a very busy and noisy main road but this quietens at night. Conveniently situated for the cromford mill and the wharf.
Comfortable beds bed linen clean, however not so the pillows which had no pillow protectors and smelled awful.
Lacked basic cleanliness. Cooking pans with food still in them, furniture dirty, cobwebs everywhere. Worst of all the super king room and en-suite was mouldy, so much that the guest sleeping in that room had to receive urgent medical attention for an acute asthma attack brought on by the mould.
The en-suite shower cubicle door is tiny and difficult to get in and out of.
The dining chairs are dangerous, several of them just fell apart when they were sat on. Which was very worrying given we had elderly family members. The lounge furniture I assume is leather is filthy and has an unpleasant odour.
The bottom of the bath in the main bathroom is dangerously uneven, the skin on the bottom moves when you stand on it,, it’s quite bizarre.
The cooker door wouldn’t close the owner did send a new cooker to replace the old so we are thankful for that.
The owner also sent workmen to fix the radiators that didn’t work, they couldn’t repair them. And the unsafe chairs which they also couldn’t repair.
The owner sent the cleaning company back on the second day by which time we had washed and cleaned everything ourselves before using.
Windows are possibly original and unfortunately haven’t been well cared for, if you do manage to open them be aware they will suddenly drop down by themselves, suggest owner needs to repair the sashes, as this could be dangerous for children.
Like many others, We were looking forward to our family break cromford Matlock is a beautiful area with lots to see and do. Unfortunately for us this property spoiled what should have been a joyous time.
Given the very high cost of this rental we expected a good standard especially in cleanliness but this was not the case.
I do not recommend staying here. We feel disappointed and to be honest, ripped off with the price paid for such a poor standard property.