alisonwD3511VL
July 2019
A beautiful looking house, but within a couple of hours of arrival we found that one of the single beds was broken. We could not report it that evening as it was not an emergency. We were a party of adult women, that night one guest was trapped in the bathroom by a faulty lock for 30 minutes, the next morning the fitting to turn off the shower came off. We spent an hour on the phone trying to report the faults, turned off the water until the fitting could be replaced - the implication of the email I received today was that no one will every know if the bed was broken before we arrived, and further implications that as no one else had reported a faulty lock or tap fitting, we must have broken everything. We have faultless reviews on Airbnb - this house is rented through three or four agencies, every reply we have had has been from a different agency. I would rent elsewhere, dreadful service.