Johnson Family
August 2012
How End appeared to be the perfect holiday destination for our family group. Although an expensive rental charge its size and location appeared to justify the price. Unfortunately our experience started to go wrong before we set off when, having had an email stating that towels were provided, we found that they were not. There then ensued a series of telephone calls that eventually produced reluctant agreement to provide towels. This may seem a small matter, but we've stayed at many high quality propoerties and have never provided our own towels. Given our party size of 7 adults, we would have needed considerable extra space to take the towels with us and the £35 rental fee for 7 sets of towels seemed unreasonable to us.
On reaching the property it was a sizeable house in a magnificant location, with stunning views of Skiddaw. However,the cooker oven was absolutely filthy so we had to call out cleaners, who were quickly dispatched and made a terrific job to present the cooker in a state we expected on arrival.
We also had to take out the patio table and chairs so we could sit outside and enjoy the sun. The table was of heavy and big and not an easy lift. The waste had not been emptied during the last week so the wheely bin was full. Thus we had to obtain black bags to leave out next to the bin, which wasn't emptied until the day before we left. Surely a better arrangement could be made for disposal of rubbish. The games room was unusable as it was so small. One of the downstairs rooms really would have been a better location for this.
All in all, this was a disappointing experience, perhaps reflecting the newness of the letting of this property. I do hope for future users that the letting agent can address some of these matters, the property deserves it. Also their dealings with us were very inpersonal and in my opinion unprofessional as their feelings towards us, perhaps as a problem let, appeared to colour the way they interacted with us.