Donh674
September 2014
Sadly I am unable to offer the same positive review like the previous ones, this was a special occasion to celebrate my father in law's 70th, there were 4 of us in the party myself and my wife arrived on the Friday evening (22-08-14) and my mother and father in law were arriving the next day, we were glad that this was the case because when myself and my wife arrived the house didn't look as though it had been cleaned, there was food under the dining table, piles of dust around all of the edges of the rugs, food (rice noodles) in one of the corners of the room, greases spills all down the front of the oven, the fridge in the kitchen was dirty (the plastic box compartment were filthy) there were dog hairs in the drawers in our bedroom, children's toys still under the sofa and broken glass on the 3 steps leading from the lounge to the kitchen diner, to say we were bitterly disappointed on our arrival would be an understatement.
We then proceeded to call the 'who to contact if outside of office hours' numbers that we were provided with on the confirmation paperwork only to find that no one answered or returned our calls after leaving numerous messages on land line numbers and mobile numbers. It was the following morning (Saturday) when we finally got a reply and it was from a very confused lady whose contact details were on all of our paperwork but she said she had nothing to do with our property, never has and had no idea why her name should be the contact name for Low Brow Barn, it wasn't one of her properties and she had never even heard of it.
When we finally got through to someone at the Lakes Cottage Holidays office on the Saturday morning I was told that the property HAD been cleaned, in the end they sent another cleaner to come and clean the property.
I am only thankful that my in laws hadn't been there to witness the property in the state me and my wife found it in, the property that we had booked in good faith for our special occasion turned out to be a disappointing experience, the property wasn't cheap to rent at the time of year we stayed there and you shouldn't have to spend the first 24 hours of your break cleaning and trying to get problems sorted out.