Mrs Oneil, September 2020
August 2020
Very disappointing holiday, the listing for the cottage was incorrect.. its advertised with wonderful gardens and outdoor areas, which we were then informed by the owners 5 days before arrival, non of these facilities were available due to COVID. I'm sorry but COVID has been going on since march and we booked in June so they basically lied in the listing to get the booking, and then the small print of a general email 5 days before a holiday stating garden and summerhouse is closed is not acceptable. Upon challenging this the owners simply refused to even open the summerhouse and let us have an outdoor table and chairs. Their attitude to customer service is appalling, and they are hiding behind COVID to probably save them money on cleaning costs at the sacrifice of customers enjoying well needed breaks. The cottage is small, the main bedroom doesn't even have a kingsize bed, just a small double, all mattresses need replacing, wallpaper is pealing, bath panels are broken, carpets are stained and covered up with poor quality mats and the kitchen and contents are far from clean and fresh..... In summary I would choose a different cottage!