A Holiday Lettings verified reviewer
July 2019
I booked a last minute stay as a treat for my family. We arrived for a 2 night stay for a glamping holiday in a bell tent feeling very excited. It was just after 6pm when we arrived. Reception was closed but details of where our tent was was on the door. We pulled up and everything seemed fine until it was time to go in the tent to sleep. We set up the pull out beds to realise one was wet, and therefore unable to sleep on this. There was also a HUGE amount of earwigs crawling everywhere, this included the floor, the beds and around the side and top of the tent. We spent lots of time trying to get as many out the tent as possible but as soon as we looked again they where everywhere again. We were unable to speak to reception as it was closed so 2 of us had to sleep on the bed that wasn’t wet, with earwigs everywhere and 3 of us had to sleep in our car! We had no sleep and spoke to reception in the morning about this. They offered to get pest control to spray the tent, which due to myself and my daughter having asthma and allergies this was not an option as we where not happy to then sleep in the tent after chemicals had been sprayed, and the other option was to sleep in the tent near by which was free, to which by this point the children where too scared to do incase the same thing happened again and we would have had to sleep in the car again! We offers to pay extra to stay in a wooden hut, but decided to leave as no other suitable alternative was available as they where fully booked. This completely ruined our trip and they said “as a good will gesture” they will refund our second night stay as we had left! I am furious that a full refund has not been recieved as we did not pay to sleep on a wet bed with earwigs crawling all over us! This was not the description I paid for! They have been completely unsympathetic to the fact we have had a ruined getaway and a complete waste of money! I have never had such an awful experience and poor customer service. Extremely disappointed and shocked by the response from this company.