631lesleym
September 2022
House could be lovely but falls well short. My room had ripped and purple stained bedding, cheap pillows and cheap curtains (no lining) which ensured I was woken up at sunrise but if I hadn’t been woken by the sun I would have been woken shortly after by the construction site next door (same owner as this property but apparently they have no control over the time that construction starts……). My shower didn’t drain properly - I’m sure nothing that some Mr Muscle wouldn’t fix but in a ‘4*’ property I’d assume this would be taken care of so as not to affect guests.
In a 4* property for 17 guests in the a fairly remote location I’d expect a well equipped kitchen but this is definitely not. Pots and cutlery appear to be from a post WW2 car boot sale, there was one serving dish, plates that you’d expect to find in a school canteen and the sharpest knife was the bread knife. The old and poorly functioning dishwasher wasn’t big enough to hold all of the dishes from one meal for all guests, took several hours for a cycle and produced dishes that were far from clean. The owner provided an inspired suggestion of running the dishwasher a second time.
A fridge that loudly beeps 3 times every 30 seconds all day due to a fault that the owner didn’t seem to care about got very old, very quickly. The owner told us simply to close the kitchen door - so we’re paying for a room we can’t be in, what about when cooking a meal and what about the bedroom above the kitchen where the beeping could still be heard? You also don’t expect to have broken couches in a 4* property, apparently these were within warranty and being replaced which is great for future guests but we were just expected to deal with this in the mean time. I wouldn’t accept broken furniture in a 4* hotel room so why should it be ok in a rental property?
Maybe some of these issues could be overlooked in a property with a lower star rating but in that case we wouldn’t have wasted our money on it.